Contact Us
September 24, 2026
Our support team works around the clock in English and Hindi. Whether it is a login that will not go through, a payout that still shows as pending, or a bonus that behaved differently from what you expected, one conversation is usually enough to settle it.
The fastest route is the live chat window inside the Parimatch app or on the site: an agent replies in the same thread, with no phone queue and no ticket number to quote back. Please have your account ID or your registered mobile number ready. We will never ask you for your password or for an OTP.
How to reach us
- Live chat — open Menu, then Support, then Online Chat, in the app or on the site. Available 24/7, English and Hindi.
- Email — [email protected] for general questions, verification documents and payment queries.
- Phone — +91 22 4890 1200, our Indian support line, open 24/7.
- Contact form — on this page: enter your name, your registered email or mobile number, a subject, your account ID and your message, and attach a screenshot if it helps.
- Telegram — our official channel carries service updates and offers. VIP members from Level 15 also get a private channel and a personal account manager.
- Help centre — the FAQ on the site answers the common questions about deposits, withdrawals, bonuses and verification, and is often quicker than writing to us.
Response times
| Channel | Typical first reply | Availability |
|---|---|---|
| Live chat | Under 2 minutes | 24/7 |
| Within 24 hours | 24/7, answered in order of receipt | |
| Phone | Immediate | 24/7 |
| Contact form | Within 24 hours | 24/7 |
| Verification review | Within 24 hours of documents | Fast Aadhaar checks take about a minute |
Who to write to
- Account, bets, bonuses and payments: [email protected]
- Complaints and disputes: [email protected]
- Privacy and data requests: [email protected]
- Verification documents: [email protected], sent from your registered email address
- Affiliates and partnerships: [email protected]
- Media and content enquiries: [email protected]
- Security reports: [email protected]
Raising a complaint
Write to [email protected] or tell the chat agent that you want the matter logged as a complaint. Include your account ID, the date and time of what happened, and the bet slip or transaction reference. The more precise the reference, the faster the case closes.
We acknowledge a written complaint within 24 hours and aim to give a final answer within ten working days. Cases that depend on a payment provider or a game studio can take longer, and we will tell you where the case stands while it runs. If our final answer does not resolve the matter, you can escalate it to our licensing authority, Curaçao eGaming, under licence number 1668/JAZ. Ask us for your case reference before you do.
Security notice
- Our agents ask only for your account ID or registered phone number — never for your password, your OTP or your UPI PIN.
- We reply inside the chat thread or from an address ending in @parimatch-in.click. Treat anything else as suspicious.
- Bookmark https://www.parimatch-in.click/ and check the padlock in the address bar before entering your credentials; cloned pages copy the design down to the button colour.
- If you think someone has reached your account, write to [email protected] straight away and change your password.
Licensing
Parimatch has been taking bets since 1994 and serves Indian players under a Curaçao eGaming licence, number 1668/JAZ. The games are tested by independent laboratories, payout accuracy and RNG behaviour are audited regularly, and crash titles such as Aviator carry Provably Fair hashing you can verify yourself after every round.
Responsible gambling
Betting is for adults aged 18 and over, and it is entertainment rather than a way to earn. Deposit limits, session reminders, time-outs and self-exclusion sit in your account settings from the day you register — our support team will help you set them if you ask. If gambling has started to cause harm, free and confidential help is available from Gamblers Anonymous, Gambling Therapy and BeGambleAware.
Author and Editor — Parimatch India coverage